VBet Casino Privacy Policy

At VBet, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you use our services at vbet.co.uk. We operate as SCGO Limited, registered in Malta (reg. C45929), and we are licensed by the United Kingdom Gambling Commission (UKGC), account number 44662. By using our VBet Casino platform — whether through the desktop site, mobile browser, or VBet app — you agree to the practices described in this document.

Who We Are

Here at VBet Casino, we are part of the broader BetConstruct / Vivaro group, a brand with roots dating back to 2003. Our registered address is Luxe Pavilion, 2nd level, Diamonds International Building, Portomaso, St Julian's STJ 4010, Malta. We serve customers in the United Kingdom and operate strictly under UKGC regulation. If you have questions about how we handle your data, you can reach our support team via the VBet live chat (available 24/7), by email at support@vbet.co.uk, or by phone at +44 203 582 4005.

Information We Collect

When you register and use our VBet online casino services, we may collect the following categories of personal information:

Identity data: full name, date of birth, username, and copies of identification documents required for KYC verification.
Contact data: email address, phone number, and postal address.
Financial data: payment method details, transaction history, VBet deposits and withdrawals, and your chosen currency (GBP).
Technical data: IP address, browser type, device identifiers, login timestamps, and session data when you complete a VBet casino login.
Usage data: information about how you interact with our games, including VBet slots, live casino, sportsbook, and other products.
Marketing preferences: your choices regarding promotional communications, VBet bonus offers, and VBet free spins.
Verification data: information gathered during responsible gambling checks, self-exclusion requests, and age verification processes.

How We Use Your Information

We at VBet Casino use your personal data for clearly defined purposes, all grounded in our legal obligations and contractual relationship with you:

To create and manage your account, including enabling secure VBet login access.
To process your transactions, including VBet deposits and withdrawals through methods such as Debit Card, Apple Pay, Trustly, Payz, and MuchBetter.
To verify your identity in compliance with UK anti-money laundering (AML) and Know Your Customer (KYC) requirements.
To deliver our VBet casino welcome bonus, promotional offers, and ongoing rewards through our VClub VIP programme.
To provide customer support, including via our 24/7 VBet live chat service.
To detect and prevent fraud, money laundering, and any activity that may breach our terms.
To comply with our UKGC licence obligations, including responsible gambling requirements.
To improve our platform, personalise your experience, and analyse how players engage with VBet casino online products.
To send you marketing communications about new games, VBet bonus promotions, and sports offers — where you have consented or where we have a legitimate interest.

Legal Basis for Processing

Our VBet UK operations process your personal data under the following legal bases as defined by UK GDPR and the Data Protection Act 2018:

Contractual necessity: to fulfil our obligations when you open an account and use our services.
Legal obligation: to comply with UKGC requirements, AML regulations, and tax obligations.
Legitimate interests: to prevent fraud, improve our services, and ensure platform security.
Consent: for certain marketing communications and non-essential cookies, which you may withdraw at any time.

Sharing Your Information

We may share your data with trusted third parties only where necessary and under strict data protection agreements. At VBet, we never sell your personal information to third parties for their own marketing purposes. We may disclose your data to:

Payment processors and banking partners who handle your transactions.
Identity verification and fraud prevention services.
Game providers such as Pragmatic Play, Playtech, NetEnt, Play'n GO, and others who power our VBet casino igaming content.
Regulatory authorities, including the UKGC, if required by law.
Our technology and platform partners within the BetConstruct ecosystem.
Analytics and marketing service providers, subject to your consent where required.

Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five years after account closure, as required under UK gambling and financial regulations. Our VBet Casino compliance team conducts regular reviews to ensure data is not held longer than necessary. Certain records — such as transaction logs and identity documents — may be retained for up to seven years to meet HMRC and AML requirements.

Cookies and Tracking Technologies

Our VBet platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We use essential cookies to ensure the site functions correctly, and analytical cookies to understand how players interact with sites like VBet casino. You may manage your cookie preferences through our cookie settings tool. Disabling non-essential cookies will not prevent you from using our core services.

Your Rights

As a UK resident and customer of VBet Casino, you have the following rights under UK GDPR:

Right of access: you may request a copy of the personal data we hold about you.
Right to rectification: you may ask us to correct inaccurate or incomplete information.
Right to erasure: in certain circumstances, you may request that we delete your data.
Right to restriction: you may ask us to limit how we use your data.
Right to data portability: you may request that we transfer your data to another service provider.
Right to object: you may object to processing based on legitimate interests, including direct marketing.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us via VBet live chat or email support@vbet.co.uk. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data lawfully.

Security Measures

We take the security of your personal data seriously. Our VBet casino online platform uses industry-standard SSL encryption, secure servers, and access controls to protect your information. We conduct regular security assessments and staff training to minimise the risk of unauthorised access, disclosure, or data breach. In the event of a breach that is likely to affect your rights, we will notify you and the ICO in accordance with our legal obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or regulatory requirements. When we make material changes, we will notify you via email or a prominent notice on our VBet Casino platform. We encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your personal data, please do not hesitate to get in touch. Our dedicated team at VBet is here to help you:

Live Chat: available 24/7 through our website
Email: support@vbet.co.uk
Phone: +44 203 582 4005 (05:00–22:00 UK time)
Postal address: SCGO Limited, Luxe Pavilion, 2nd level, Diamonds International Building, Portomaso, St Julian's STJ 4010, Malta

Content updated: July 13, 2026